Nuwy Tech

Terms of Service

Last updated: 19 October 2026

Acceptance of these terms

These terms are an agreement between you and Nuwy Tech, a sole proprietorship owned by Thimira Nuwan and based at 382/9, Pragathipura, Atakohota, Nawadagala, Sri Lanka. They apply when you visit nuwytech.com or use SmartMessageAI (smartmessageai.com). If you use SmartMessageAI on behalf of a business, you confirm that you can accept these terms for that business.

The service

SmartMessageAI is a platform that lets a business connect a WhatsApp Business number, receive customer messages in a shared inbox, send AI-generated and manual replies, and manage customers, products and orders. We may improve, change or remove features over time. Software development and web development services that we provide to individual clients are agreed separately in writing.

Accounts

You must give accurate information when you sign up and keep your login details secret. You are responsible for activity under your account, including the actions of staff you add. Tell us promptly at hello@nuwytech.com if you think your account has been accessed without permission.

Your responsibilities

You agree that you will:

  • use the service only for lawful business purposes;
  • have a valid basis, such as the customer contacting you first or giving permission, for every message you send, and respect opt-out requests;
  • not send spam, deceptive, abusive or illegal content, or content you do not have the right to send;
  • keep the product, price and business information you enter accurate;
  • handle your customers' personal data lawfully, including telling them how you use it;
  • not attempt to interfere with, reverse engineer or misuse the service or other clients' data.

WhatsApp and third-party services

SmartMessageAI connects to WhatsApp through the WhatsApp Cloud API. You must follow the terms and policies that WhatsApp and Meta publish for business messaging, including their commerce and messaging policies. WhatsApp may limit or suspend a number, and we are not responsible for decisions made by WhatsApp, Meta or other third parties.

AI replies are generated using an AI provider such as OpenAI or Anthropic. After any trial, you provide your own API key for the provider you choose and you pay that provider directly for its usage. Our plan fee does not include AI usage charges.

AI-generated replies

AI can make mistakes, including giving wrong prices, stock information or advice. We do not promise that AI replies are accurate, complete or suitable for any purpose. You are responsible for the information you give the assistant, for monitoring how it behaves, and for the consequences of replies sent to your customers. You can switch the AI off for any conversation and reply yourself.

Plans and payment

Plans, prices and any free trial are described at smartmessageai.com. Prices are in Sri Lankan rupees unless stated otherwise. Fees are paid in advance by bank transfer for the period you choose, and are not refundable once a period has started unless the law requires otherwise. If a plan ends and is not renewed, we may give a short grace period and then stop the service, including the AI replies.

Suspension and termination

You can stop using the service and ask us to close your account at any time. We may suspend or end your access if you breach these terms, if your use puts the service, other clients or their customers at risk, if a payment is overdue, or if we are required to by law or by a provider such as WhatsApp. Where reasonable, we will tell you why. When an account is closed we delete its data as described in our Privacy Policy.

Your data

You keep ownership of the data you and your customers put into SmartMessageAI. You give us permission to process it only to provide and secure the service. For clients' customers, we act on the client's behalf, as explained in our Privacy Policy. You can export your customer and order data from the dashboard where an export feature is available, or ask us for a copy.

Intellectual property

We own the SmartMessageAI software, the Nuwy Tech name and logo, and this website. These terms do not transfer any of that to you. You are given a limited, non-exclusive right to use the service while your account is active. Names and trademarks of third parties, including WhatsApp, belong to their owners.

Availability and warranties

We work to keep the service available and secure, but it is provided “as is” and “as available”. We do not guarantee that it will be uninterrupted or error-free, or that WhatsApp or other third-party services it relies on will always work. We may carry out maintenance that causes short interruptions.

Limit of liability

To the extent the law allows, Nuwy Tech is not liable for indirect or consequential losses, such as lost profits, lost sales or loss of goodwill, or for losses caused by third-party services or by AI-generated replies. Our total liability for any claim relating to the service is limited to the fees you paid us for the service in the three months before the claim arose. Nothing in these terms limits liability that cannot lawfully be limited.

Governing law

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have jurisdiction over any dispute, unless the law says otherwise. We encourage you to contact us first so that we can try to resolve any problem informally.

Changes to these terms

We may update these terms. We will change the “Last updated” date, and for significant changes we will notify clients by email. If you keep using the service after the change takes effect, you accept the updated terms.

Contact us

Nuwy Tech
382/9, Pragathipura,
Atakohota, Nawadagala,
Sri Lanka
hello@nuwytech.com
+94 78 441 9630